The New Constituent Experience: Los Angeles Transforms Digital Engagement

Engaging constituents and improving their experience with government are top concerns for state and local government leaders. The importance of building strong and trusted relationships between communities and their governments — particularly using digital communication channels and electronic transactions — became even clearer during the past years as jurisdictions navigated the COVID-19 pandemic.

Hear directly from the City of Los Angeles on how they’ve been scaling their digital experience to meet the evolving needs of residents. You’ll learn:

• How the city’s IT team migrated more than 40 websites to an enterprise open-source content management platform
• How the move increased website traffic, while strengthening resilience and availability
• How these improvements support more compelling digital experiences for constituents